Delivery Information
Shipping & Delivery Policy
Thank you for visiting our website. This page outlines everything you need to know about how we get your orders to you — from checkout to your doorstep.
Global Reach
We serve customers in over 100 countries worldwide, including regions across North America, Europe, Asia-Pacific, Latin America, Africa, and the Middle East. All orders are dispatched from our centrally located Hong Kong fulfillment center, and we partner with leading global logistics providers to ensure reliable, trackable, and secure delivery.
Shipping Costs
Order Value Shipping Fee US$300 and above Free (worldwide) Below US$300 US$30 flat rate
| Order Value | Shipping Fee |
|---|---|
| US$300 and above | Free (worldwide) |
| Below US$300 | US$30 flat rate |
No hidden charges — the amount you see at checkout is what you pay for shipping.
Order Fulfillment Timeline
Your total wait time consists of two stages:
Processing period – from order placement to handover to the carrier
Transit period – from carrier pickup to final delivery
| Stage | Typical Duration |
|---|---|
| Processing | 1–3 business days |
| Transit | 2–4 business days |
⚠️ Please note: These are estimated timeframes. Actual delivery may vary depending on your location, customs procedures, and carrier schedules.
Most orders are processed within 48 hours. If you place your order early in our business day, we often ship it out the same day. In the rare event that an item is temporarily out of stock, we will notify you promptly — typically, replenishment and dispatch occur within 1–2 additional business days.
Order Tracking
Once your package leaves our warehouse, we will send you a shipping confirmation email containing a tracking number and a direct link to monitor your parcel's journey. You can also reach out to our support team anytime if you need assistance with tracking.
Customs, Duties, and Import Regulations
Buyer Responsibility
It is your responsibility to verify that the products you order can be lawfully imported into your destination country before placing your order. We strongly recommend checking with your local customs authority regarding any restrictions, licensing requirements, or prohibited items.
Customs Clearance Process
Our carriers (DHL, FedEx, UPS, or EMS) will handle customs documentation on your behalf. In some cases, they may need to contact you to confirm shipment details or provide additional paperwork — please ensure your phone number and email are correct and that you remain reachable after placing your order.
Taxes and Duties
Any import duties, local sales taxes, or customs handling fees that apply to your shipment will be determined by your country's customs authority. In most cases, these are minimal or not applicable, but if charges do arise, you will be notified by the carrier and asked to settle them upon delivery.
We are here to assist if you need supporting documentation or declarations for customs purposes — just contact our customer service team and we'll help you out.
Carrier Selection
We primarily ship via DHL, FedEx, and UPS — selected based on route efficiency, reliability, and your location. For certain destinations with more complex customs environments (such as Brazil, Russia, Belarus, and others), we may offer alternative shipping methods like EMS to help streamline the import process. If you have concerns about customs clearance in your region, let us know and we will work with you to find the best solution.
Important Notice for Brazilian Customers
Due to Brazilian customs regulations, all shipments entering Brazil must include the recipient's VAT registration number on the accompanying documentation. Failure to provide this information may result in your package being delayed or rejected by local authorities.
If you are ordering as a company, please provide the CNPJ number.
If you are ordering as an individual, please provide the CPF number.
Immediately after completing your order, please email your VAT number (CNPJ or CPF) along with your order number to: [email protected]
Please note: Orders without a valid VAT number on file may experience processing delays or, in some cases, cancellation.
Returns & Restocking
If you wish to return a product for reasons not related to product defect or shipping error — for example, you ordered the wrong item or no longer require it — a 20% restocking fee will apply to cover handling and re-shelving costs.
For return instructions and eligibility criteria, please refer to our separate Return Policy page or contact our support team.
Questions?
Our customer support team is available to assist with any shipping-related inquiries — whether it's about delivery timelines, customs paperwork, tracking, or special shipping requests. Reach out to us anytime via the contact information on our website.