At Industrial Automation Supply (referred to as "we," "us," or "our" throughout this policy), we take your privacy seriously. This document explains how we handle the information you share with us when you visit our website, place an order, or interact with our services.
We believe that transparency builds trust. That's why we want you to clearly understand:
What types of information we collect
Why we collect it
How we use, store, and protect it
What choices you have regarding your data
We gather information in two main ways:
Information you give us directly:
When you create an account, place an order, or contact our support team, you provide details such as your name, email address, phone number, shipping address, and payment information.
When you sign up for newsletters or promotional communications, we collect your contact preferences.
Information we collect automatically:
Through cookies and similar tracking technologies, we record how you interact with our website — including pages visited, time spent, search queries, and items viewed.
We collect technical data such as your IP address, browser type, device information, and operating system.
We receive error reports and usage statistics from your interactions with our platform to help us identify and fix issues.
Information from third-party sources:
We may supplement your data with demographic information obtained from trusted external providers to better understand our customer base.
We use third-party geolocation services to approximate your location based on your IP address, allowing us to tailor local currency, language, and shipping options to your region.
We use the data we collect for the following core purposes:
| Purpose | Description |
|---|---|
| Order Processing & Fulfillment | To process transactions, confirm orders, arrange shipping, and provide customer support. |
| Service Improvement | To analyze user behavior and feedback, helping us enhance website functionality, product selection, and user experience. |
| Personalization | To remember your preferences, recommend relevant products, and customize content based on your browsing history. |
| Communications | To send order confirmations, shipping updates, and responses to your inquiries. With your consent, we may also send promotional offers and newsletters. |
| Advertising & Marketing | To display targeted advertisements on our site or across other platforms, based on your interests and interactions. |
| Security & Fraud Prevention | To detect and prevent unauthorized access, fraudulent transactions, and other malicious activities. |
We combine data from different sources (e.g., your account information and browsing behavior) to deliver a seamless and consistent experience across our services. However, we maintain strict safeguards to ensure that sensitive personal identifiers (such as your name or email) are not unnecessarily linked with non-identifiable behavioral data.
We do not sell your personal data to third parties. However, we may share your information in the following circumstances:
With your consent:
When you explicitly authorize us to share information with a third party (e.g., when you request a custom quote or direct us to share order details with a shipping partner).
For transaction completion:
Payment data is shared with banks, payment gateways, and financial institutions to process your purchase, prevent fraud, and manage risk.
Shipping details are shared with courier services (such as DHL, FedEx, UPS) to facilitate delivery.
With service providers and vendors:
We engage trusted third-party companies to perform functions on our behalf — for example, customer support, IT infrastructure, data analytics, email delivery, and marketing assistance. These partners are contractually obligated to use your data only for the specific services they provide and must adhere to strict data protection standards.
Within our corporate group:
We may share information among our affiliated entities and subsidiaries for operational efficiency, but all such entities are bound by this Privacy Policy.
In the event of a business transition:
If we are involved in a merger, acquisition, asset sale, or bankruptcy, your personal data may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control.
For legal compliance:
We may disclose your information when required by law, court order, or government regulation, or when we believe in good faith that such disclosure is necessary to protect our rights, property, or safety (or that of our users or the public).
We respect your control over your personal data. Depending on your location and applicable privacy laws, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate or incomplete information.
Deletion: Request that we erase your personal data, subject to certain legal exceptions (e.g., we may need to retain data to comply with tax or regulatory obligations).
Objection: Object to the processing of your data for marketing or certain other purposes.
Data Portability: Request that we transfer your data to another service provider in a machine-readable format.
How to exercise your rights:
To submit a request, simply email us at [email protected] with the subject line "Privacy Request." We will respond within 30 days. To protect your privacy, we may ask you to verify your identity before fulfilling your request.
Marketing opt-out:
If you no longer wish to receive promotional emails, text messages, or postal mail from us, you can:
Click the "unsubscribe" link at the bottom of any promotional email.
Adjust your communication preferences in your account settings.
Contact us directly at [email protected] and we will update your preferences.
Please note that even if you opt out of marketing messages, you will still receive essential service-related communications (e.g., order confirmations, shipping alerts, policy updates).
We use cookies and similar tracking tools to improve your browsing experience, analyze site traffic, and deliver relevant advertisements. Cookies are small text files stored on your device that help us remember your preferences and understand how you navigate our site.
You can control or disable cookies through your browser settings. However, please be aware that certain features of our website may not function properly if you block all cookies.
For more detailed information about the types of cookies we use and how to manage them, please refer to our separate Cookie Policy (available on our website).
We implement a range of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:
Secure Socket Layer (SSL) encryption for data transmitted between your browser and our servers.
Restricted access to personal data — only authorized personnel with a legitimate business need can access it.
Regular security assessments and vulnerability scans.
Internal policies requiring staff to handle your data with the utmost confidentiality.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. By using our services, you acknowledge that you understand and accept this inherent risk. We are not liable for unauthorized access beyond our reasonable control.
Our website may contain links to external sites, resources, or social media platforms. Please note that this Privacy Policy applies only to our own domain. We do not control and cannot be held responsible for the privacy practices, content, or security of any third-party websites you visit through links on our site. We encourage you to review the privacy policies of those external platforms before providing any personal information.
As a global business serving customers worldwide, your personal data may be transferred to and processed in countries outside your own. These countries may have data protection laws that differ from those in your jurisdiction. However, we take steps to ensure that your data receives an adequate level of protection, including:
Using contracts with standard data protection clauses approved by regulatory authorities.
Working only with partners and vendors who comply with internationally recognized data security frameworks.
By placing an order or using our services, you consent to the transfer of your data to our fulfillment center in Hong Kong and to our logistics partners in various regions as necessary to complete your transaction.
Our services are intended for business and professional use. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently gathered data from a minor without verifiable parental consent, we will take prompt steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any revisions will be posted on this page with an updated "Last Updated" date at the top. For significant changes, we will notify you via email or through a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we are protecting your privacy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please don't hesitate to reach out:
Email: [email protected]
Phone: +86-755-XXXX-XXXX (replace with your actual number)
Address: [Your Company Address, City, Country]
Our customer support team is available Monday through Friday, 9:00 AM – 6:00 PM (UTC+8), to assist you.